Comments on: Michael Dell wants to be your friend http://www.tindog.com/2008/09/12/michael-dell-wants-to-be-your-friend/ digressing one cup at a time Sun, 08 Jan 2012 16:35:50 +0000 hourly 1 By: bruceeric http://www.tindog.com/2008/09/12/michael-dell-wants-to-be-your-friend/comment-page-1/#comment-7 bruceeric Mon, 15 Sep 2008 03:11:00 +0000 http://www.tindog.com/?p=378#comment-7 Thanks for your post and while it took us awhile, we did find your post. I apologize for the poor customer experience issues you've experienced. We're doing all we can to improve but sometimes those changes don't come as quickly as any of us would like. If you still have issues that need resolution, e-mail me directly at bruce_eric_anderson@dell.com or DM me on Twitter. Again, apologies for what you've gone through. Bruce Eric Anderson (bruceericatdell on Twitter) Thanks for your post and while it took us awhile, we did find your post. I apologize for the poor customer experience issues you've experienced. We're doing all we can to improve but sometimes those changes don't come as quickly as any of us would like. If you still have issues that need resolution, e-mail me directly at bruce_eric_anderson@dell.com or DM me on Twitter.

Again, apologies for what you've gone through.

Bruce Eric Anderson (bruceericatdell on Twitter)

]]> By: techpluslifestyle http://www.tindog.com/2008/09/12/michael-dell-wants-to-be-your-friend/comment-page-1/#comment-8 techpluslifestyle Fri, 12 Sep 2008 03:51:02 +0000 http://www.tindog.com/?p=378#comment-8 I know how you feel, not only with tech support, but with any sort of call center. I've had jobs requiring periodic calls to "support" in India. It was just as frustrating from the employee side as it is as a consumer! It only around 2-3% of the time that they were actually helpful. Mostly they would tell me what I couldn't do. I've gotten to the point that I don't even use tech support or customer services unless absolutely necessary. I'm self-taught in hardware replacement, etc., and when I don't know how to fix a problem I research it online. Chances are somebody has had the exact same experience. With replacing a laptop though... yeah, there's no way around that. My freshman year of college, I ordered a Dell XPS 400. I had it all of four months before the motherboard failed. It was two days before my finals started. The best Dell would do for me was to show up right before I left for the semester. I couldn't even pay extra to get someone out sooner. That's lousy customer service... I know how you feel, not only with tech support, but with any sort of call center. I've had jobs requiring periodic calls to "support" in India. It was just as frustrating from the employee side as it is as a consumer! It only around 2-3% of the time that they were actually helpful. Mostly they would tell me what I couldn't do.

I've gotten to the point that I don't even use tech support or customer services unless absolutely necessary. I'm self-taught in hardware replacement, etc., and when I don't know how to fix a problem I research it online. Chances are somebody has had the exact same experience.

With replacing a laptop though… yeah, there's no way around that.

My freshman year of college, I ordered a Dell XPS 400. I had it all of four months before the motherboard failed. It was two days before my finals started. The best Dell would do for me was to show up right before I left for the semester. I couldn't even pay extra to get someone out sooner. That's lousy customer service…

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